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Shipping & Return Policies

Shipping Policy:

All products are shipped from our manufacturing plant in Erie, Pennsylvania 16509, USA.

All in stock orders will be processed and shipped within five business days via UPS to the Continental United States.

Special orders, such as Individual Power Handle Tools (LH series), will be shipped within ten business days via UPS to the Continental United States.

NOTE: Flexcut Tool Company will request a "Signature" upon delivery of orders over $150 USD that are placed through our website and shipped via UPS. This policy is in place to protect our customers against theft and fraud.

Canadian and Other International Customers:

Effective January 1, 2012, Flexcut Tool Company will no longer ship direct to Canadian retail consumers. This is the result of UPS rates being increased in January 2012. In addition to raising rates, additional surcharges are being added to Residential and Extended Area deliveries. Flexcut’s Canadian Resellers can deliver product to you cheaper and more effectively than we are able to.

We do not accept sales outside of the United States. International Customers can locate a dealer in their area by visiting: Find a Local Dealer

Return Policy:

If you are unhappy with any product you have purchased from us, return it within 30 days with a copy of your original invoice/receipt and a note explaining the problem. We will exchange the product or refund the original purchase price, shipping charges and any tax incurred.