Shipping Policy

Shipping Policies & Procedures


Retail Customers within the United States:

All products are shipped from our manufacturing plant in Erie, Pennsylvania 16509, USA.

All in stock orders will be processed and shipped within five business days via UPS to the Continental United States.

NOTE:  We request a "Signature" upon delivery of online orders over $150.00 USD shipped via UPS. We may also request a "Signature" upon delivery for orders that are shipped to an address other than the billing address. 

Canadian and other international customers:

We do not accept sales outside of the United States. International Customers can use our website to locate a dealer in their area. 

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Understanding Your Order Status:

Awaiting Acceptance
Customer has completed checkout process, payment has been authorized, but order has not yet been accepted.

Awaiting Fulfillment
Order has been accepted and is currently being processed.

Awaiting Shipment 
Order has been pulled, packaged and is awaiting collection from UPS.

Shipped
Order has been shipped and updated with UPS Tracking Information. Order is considered complete.

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